Privacy Policy

1. Introduction

Welcome to the Site. We at Aus Connect respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and/or engage with our services.

By using the Site, you acknowledge that you have read and understood this Privacy Policy, and you consent to our collection and processing of your personal information as described herein.

2. Information We Collect

We may collect and process the following types of personal information:

• Information you provide directly: such as your name, job title, company name, contact number, email address, and any other information you submit via our “Contact Us”, “Book a Call”, or other form on the Site.
• Usage information: information about how you use and interact with the Site (for example pages visited, time spent on pages, referral source).
• Device and technical information: such as your IP address, browser type, operating system, device type, location data (to the extent permitted by your device and browser settings), and other similar metadata.
• Cookies and tracking technologies: We may use cookies, web beacons, embedded scripts, and similar technologies to collect data about your browsing behavior and to personalize your experience on the Site.

3. How We Use Your Information

We may use your information for purposes including, but not limited to:

• Responding to enquiries, requests, or booking calls you submit through the Site.
• Delivering the services you request (e.g., underground infrastructure services for power, water, sewer, communications).
• Communicating with you, including providing service updates, newsletters, event information, or promotional material (where you have opted-in).
• Personalizing and improving the Site, monitoring usage, and enhancing user experience.
• Protecting the security and integrity of our services and systems, including preventing fraud and other prohibited or illegal activities.
• Complying with legal, regulatory or contractual obligations.

4. Disclosure of Your Information

We may disclose your personal information:

• To our related entities, contractors or service providers who assist us in delivering our services or operating the Site (for example, IT services providers, marketing agencies).
• Where required by law or regulation, or in response to valid legal requests or government authorities.
• In connection with a corporate transaction such as a merger, acquisition or sale of assets; in which case your information may be transferred to the acquiring entity.
• With your consent.

5. Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to enhance your experience and analyse how the Site is used. You can control cookies via your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the Site.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected (including any legal, accounting or reporting obligations). After that, we will securely delete or anonymize your information.

7. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration and destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100 % secure.

8. International Transfers

Your information may be transferred to, stored in, or processed in countries other than your country of residence. We will ensure that any such transfers are subject to appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable laws.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion or anonymisation of your information (subject to legal or contractual constraints).
• The right to object to or restrict certain processing of your information.
• The right to withdraw any consent you have given to our processing of your information.

To exercise any of these rights, please contact us using the contact details provided below.

10. Children’s Privacy

The Site is not directed to, nor do we knowingly collect personal information from, children under the age of 16 without parental consent. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, at our sole discretion. When we do, we will revise the “Last Updated” date at the top of the policy and, if the changes are significant, we may provide a more prominent notice (such as email notification or a banner on the Site). Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:

Aus Connect
Phone: 1300 755 233
Email: enquiries@ausconnectugs.com